Customers can approach our counter and ask information about our products, exchange rates, services charges and any assistance they require.
Steps on How to Send Money at the Counter:
1. Provide your valid Identification Card or Passport.
2. Provide your beneficiary and account details.
3. State the amount that you want to send.
4. Sign the receipt after checking the details of your transaction as confirmation.
5. Allow a moment for your transaction to be successful.
For customers who are unable to come to the counter or to the bank, we have an alternative service to accommodate their needs.
Steps on How to use Outside Remittance Collector Services:
1. Provide sender details.
2. Provide beneficiary and account details.
3. State the amount that you want to send.
4. After our outside remittance collectors confirmed the customer’s transaction, our collectors will go to the location provided by the customer.
5. Our collectors can be identified by wearing Boza Uniform and Boza's Identification Card.
6. For new customers, we need their Identification Card or Passport to be registered.
7. Your pre-approved receipt will be send it to you via Whatsapp. You need to verified pre-approved receipt.
8. Collector will collect the money and confirm the amount.
9. Kindly verify and sign a copy of the receipt after checking the details of your transaction, Collectors will collect the money and confirm the amount.
10. Back in the office, collectors will hand over the signed receipt and cash to teller. After the teller has confirmed the cash collected matches the amount stated in the receipt, he/she will proceed with the transaction.
Pick-Up Collectors (Via WhatsApp) :
Bsb / Gadong / Kiulap / Jln Muara
Bsb / Gadong / Kiulap / Jerudong
Bsb / Bunut / Jalan Tutong
Bsb / Bengkurong / Masin / Lumapas
Tutong / Lumut / Seria / KB
Seria & KB
Customers outside Brunei can also send money to Brunei.
Receiver can collect their money at the counter with these steps:
1. Please provide your PIN number.
2. After we confirm your PIN number, provide your Identification Card or Passport.
3. We will check first to make sure the beneficiary details are the same as your Identification Card or Passport.
4. Sign the transaction and photocopy of Identification Card or Passport.
5. Please kindly check the amount to make sure it’s the same as in the transaction’s detail amount.
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